Frequently Asked Questions (FAQ)
What is Coldert?
Discover fashion that celebrates individuality, crafted with care to bring confidence and effortless style to your everyday wardrobe.
Do you offer free shipping?
Yes, every order comes with free shipping. There are no minimums or hidden conditions — we want your shopping experience to be simple and enjoyable from start to finish.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Do you ship internationally?
At this time, we ship only within the United States. Our priority is to give local customers the best possible experience. If we expand to other countries in the future, we’ll make sure our community knows first.
What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Simply contact us at info@coldert.com, and our team will guide you through the return process.
How long do refunds take?
Once your return has been approved and processed, refunds are usually issued within 7 business days. Please note that your bank may take a little longer to show the amount on your statement.
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, just email us at info@coldert.com and we’ll help you find the right replacement.
What payment methods do you accept?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard and Visa. Every payment is securely processed with SSL encryption to ensure your details remain safe.
Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment information is a top priority. Coldert never stores sensitive details, and all transactions are completed securely through trusted providers.
What do I do if my order hasn’t arrived?
First, check the tracking link in your shipping confirmation email. If it’s been more than 7 business days and your package hasn’t arrived, reach out to us at info@coldert.com and we’ll investigate immediately.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to update or cancel it. Contact us as soon as possible after placing your order, and we’ll do our best to assist.
Still need help?
We’re always happy to assist. Send us a message at info@coldert.com, and a friendly member of our team will respond promptly.