At Coldert, we want you to feel confident and happy with every piece you choose from our fashion collection. If something isn’t quite right, we make returning it simple and stress-free.
You have 60 days from the date of delivery to request a return. Items must be unused, in their original condition, and include all original packaging to qualify. There are no restocking fees, your satisfaction matters most.
To start a return, please contact us at info@coldert.com and include your order number. Our team will guide you through the process.
Return shipping costs are the customer’s responsibility, and we recommend using a trackable shipping method to ensure your items arrive safely.
If you prefer an exchange, we are happy to accommodate your request. Just let us know which item you would like in exchange when you contact us.
Once your return is received and inspected, refunds are processed within 7 business days. Please note that your bank or payment provider may take additional time to complete the transfer.
We strive to make every experience seamless and enjoyable. If you have any questions or need assistance, don’t hesitate to reach out to us at info@coldert.com. We’re always here to help and happy to guide you.